All payments for orders placed with Gray’s Darts are processed via PayPal or Bank Transfer. 

 

Please be assured that we will not share or disclose any personal information to third parties. We are fully GDPR compliant and covered by ICO. 

 

 

All prices and products displayed on our website are correct at the time of publication and are listed in GBP. We reserve the right to change prices without prior notice. 

 

 

Gift Vouchers can be purchased through our website. Upon successful purchase, an e-Voucher will be sent to the billing email address within 48 hours. 

e-Vouchers must be redeemed within 12 months from the date of purchase. 

 

 

We use Royal Mail Tracked 24 hour Service for deliveries to all mainland UK destinations. 

 

All international shipments are dispatched using Royal Mail’s International Signed For Service. 

 

We ensure that all products are securely packaged to prevent damage during transit. 

 

 

When sending darts to us, please ensure that they are securely packaged so that they arrive safely. 

 

All darts/items sent to us, and returned to you, are at the owner's risk. We can only accept claims for work carried out on darts that we have made. If you send darts to us for modification (such as broken point removal), a receipt from the original purchase, including the date, cost, and store, must be provided upon making a claim. 

 

 

We advise using a tracked and signed for service to send us your darts. 

 

We are not directly responsible for delays or damage caused by Royal Mail or their overseas partners. For bespoke items, we will replace only those that have been lost or damaged after a successful claim through Royal Mail. 

 

Royal Mail considers items lost if they have not arrived within 15 working days (UK) or 21 working days (Europe & Rest of World). Claims for lost items must be made within the specified timeframes, and damaged items should be reported immediately upon receipt. 

 

We will cooperate fully with Royal Mail during their investigation, which may take up to 30 days. If an item is deemed lost, we will provide a claim form for you to complete within 48 hours, as part of the investigation. 

 

 

We design and manufacture bespoke darts based on your specifications. We provide advice on the feasibility of designs based on our extensive engineering experience and whilst we make every effort with your design, we do not guarantee that your dart will be exactly as you imagined. If you are changing grip or weight, it will take time to get used to. We will advise you if the desired weight or balance point can be achieved. Any issues arising from the design will be the responsibility of the designer. 

 

Every effort is made to ensure that your dart arrives to you in perfect condition, we are not liable for 3rd party handling errors. 

 

 

Under the Consumer Contracts Regulations (formerly Distance Selling Regulations), we are unable to accept returns of bespoke products made to your specifications unless they are deemed faulty or incorrect following an inspection. 

 

Faults must be reported within 24 hours of receiving the goods, prior to their use. We cannot accept responsibility for items lost in transit. The customer is responsible for return postage costs. 

 

Refunds, where applicable, will be issued using the same payment method as the original purchase. If a refund is not deemed valid, the goods will be returned to the customer at their expense. 

 

 

In accordance with the Consumer Contracts Regulations, cancellations of bespoke custom-made orders are not permitted. There is no "cooling-off" period for custom items. 

 

In cases of incorrect or unauthorised ordering, refunds will be processed minus any unrecoverable fees, such as PayPal charges. 

 

 

International shipping costs are determined by the value of the package. We send all international orders via Royal Mail International Tracked and Signed For service. 

 

International shipping costs begin at £12.00 Delivery times are estimates based on Royal Mail’s guidelines, and we cannot be held responsible for delays due to international shipping or Customs. 

 

The recipient is responsible for any applicable import taxes. Should an item be returned to us due to unpaid duties, it will be resent only once additional postage fees are received. 

 

Any import taxes incurred when receiving goods from overseas will be added to the cost and must be paid in full by the customer before the items are dispatched. 

 

These Terms and Conditions are subject to change without prior notice.